Cookie policy
This Cookie Policy tells you what to expect when we collect information from you relating to your use of our website.
Cookie Policy
At Glyndebourne, we’re committed to protecting your privacy and being transparent about how we use your data. Like most websites, we use cookies and similar technologies to make our site work efficiently, improve your experience and help us understand how it’s used.
This Cookie Policy explains what cookies are, how we use them and how you can manage your preferences at any time. Some cookies are essential for our website to function properly, while others are optional and help us improve our services or tailor content to your interests.
You can choose to accept all cookies, reject non-essential ones, or manage your preferences through our cookie banner or by adjusting your browser settings.
For more information about how we handle your personal data, please read our Privacy Policy.
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They help the website recognise your device and remember information about your visit, for example, your preferences, login details or items in your basket.
Cookies can also help us understand how our website is being used, so we can make improvements and deliver content that’s most relevant to our audiences.
We use a combination of first-party and third-party cookies for different purposes. The types of cookies used on our site are:
These cookies are essential for our website to function. They enable core features such as security, network management and accessibility. You cannot turn these cookies off through our cookie tool, but you can block them in your browser settings (although parts of the site may not work properly if you do).
These cookies help us understand how visitors use our site so we can improve its structure, content and performance. We use services such as Google Analytics to collect anonymous information like which pages are visited most often and how users navigate the site.
These cookies remember your preferences and settings to provide a more personalised experience, for example, remembering your region, language or whether you’ve already seen a pop-up message.
These cookies may be set through our site by our advertising or social media partners. They can be used to build a profile of your interests and show you relevant adverts on other sites. They don’t store personal information directly but work by uniquely identifying your browser and device.
You can manage or withdraw consent for these cookies at any time using our cookie settings tool.
We regularly review and update our list of cookies. Typical examples include:
|
Hostname
|
Cookie Name
|
Purpose
|
Type
|
Expiry
|
| glyndebourne.com |
PHPSESSID |
Maintains user session across page requests
|
Strictly necessary | End of session |
| glyndebourne.com |
AWSALBCORS |
This cookie is managed by AWS and is used for load balancing.
|
Strictly necessary | 1 year |
| glyndebourne.com |
AWSALB |
AWS ELB application load balancer.
|
Strictly necessary | 1 year |
| glyndebourne.com |
OptanonAlertBoxClosed |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.
|
Strictly necessary | 1 year |
| glyndebourne.com |
OptanonConsent |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
|
Strictly necessary | 1 year |
| glyndebourne.com |
_gid |
Used by Google Analytics to store session ID.
|
Performance | 24 hours |
| glyndebourne.com |
_gclxxxx |
Google conversion tracking cookie.
|
Performance | 2 months |
| glyndebourne.com |
_hjSessionUser_1478019 |
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
|
Performance | 1 year |
| glyndebourne.com |
_hjSessionUser_1478019 |
Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
|
Performance | End of session |
| glyndebourne.com |
_ga |
This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga.
|
Performance | 1 year |
| glyndebourne.com |
_hjSession_1478019 |
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
|
Performance | 0 days |
| glyndebourne.com |
_hjSession_1478019 |
A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
|
Performance | End of session |
| glyndebourne.com |
_ga_xxxxxxxxxx |
Used by Google Analytics to identify and track an individual session with your device.Used by Google Analytics to identify and track an individual session with your device.
|
Performance | 1 year |
| glyndebourne.com |
_hjTLDTest |
When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
|
Performance | End of session |
| glyndebourne.com |
cookieconsent_status |
Stores user’s cookie preference.
|
Functional | 6 months |
| glyndebourne.com |
cookieconsent_status |
Stores user’s cookie preference.
|
Functional | 6 months |
| doubleclick.net |
IDE |
This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
|
Targeting | 1 year |
| youtube.com |
VISITOR_INFO1_LIVE |
This cookie is used as a unique identifier to track viewing of videos.
|
Targeting | 5 months |
| youtube.com |
VISITOR_PRIVACY_METADATA |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
|
Targeting | 5 months |
| youtube.com |
__Secure-YNID |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
|
Targeting | 5 months |
| youtube.com |
__Secure-YEC |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
|
Targeting | End of session |
| doubleclick.net |
test_cookie |
This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.
|
Targeting | End of session |
| youtube.com |
__Secure-ROLLOUT_TOKEN |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
|
Targeting | 5 months |
| youtube.com |
YSC |
YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
|
Targeting | End of session |
| twitter.com |
__cf_bm |
This is a CloudFoundry cookie.
|
Targeting | End of session |
(Actual cookies may vary depending on technical updates and third-party integrations
When you first visit our website, you’ll see a banner allowing you to accept all cookies, reject non-essential cookies, or manage your preferences.
You can change your preferences at any time by clicking ‘Manage Cookies’ at the bottom of our website.
Alternatively, you can set your browser to block or alert you about cookies. Instructions vary by browser, the following links may help:
Please note that disabling cookies may affect how the website functions and some features may not be available.
Some cookies on our website are set by third parties such as Google, YouTube, Meta (Instagram) or our payment providers. These partners may use cookies to measure the effectiveness of our marketing campaigns or to deliver tailored content on other platforms.
We encourage you to read the privacy and cookie policies of these providers for more information.
This information was correct at the time of writing (December 2025). We may update this Cookie Policy from time to time to reflect changes in technology, legislation or our practices. Any significant updates will be highlighted on this page and the date of the last revision will always be shown at the top.
If you have any questions about our use of cookies or this policy, please contact governance@glyndebourne.com
Glyndebourne will continue to monitor and review this policy regularly to ensure its effectiveness and alignment with current best practice, technology and legislation.
