Our Box Office and Customer Service team is dedicated to making your visit to Glyndebourne as enjoyable as possible.
Helping us to help you
- You have access requirements (including the need to bring medication)
- You require a reserved parking space close to the auditorium
- You need to bring an assistance animal to Glyndebourne or into the auditorium
We have a team of Front of House Assistants to help make your visit as easy and enjoyable as possible. However, we would ask you to ensure a member of your party is able to provide you with assistance around the grounds if you require this.
Audio described performances
There will also be an audio described performance of Don Pasquale at The Marlowe theatre in Canterbury on Friday 5 November at 7.15pm. Find out more about accessible performances at the The Marlowe theatre here.
Conveniently located spaces are reserved for wheelchairs or mobility scooters at Foyer Circle (ground level) only. We have 2 central spaces and 4 side boxes. You can view a map of the seats, including wheelchair spaces, here. We also have a limited number of wheelchairs available if you would like to borrow one.
The auditorium has a number of stairs and steps at each level; please see the guide below to assist you:
Front Stalls – 16 steps
Gallery and toilet facilities – 22 steps
From Gallery to rear Stalls – 11 steps
Central section – row FF (last row) is step free, three steps down to row CC
Sections on the curve – row DD is step free, eight steps down to row AA and 4 steps up to row FF
Side boxes and side seats – boxes are step free and three steps down to sides
Central section – four steps to row D (last row) and six steps down to row A
Sections on the curve – two steps to row B and four steps up to row D
Side boxes and side seats – boxes are step free and four steps down to side seats
Front section – three steps to row A and 11 steps to row D
Back section – 16 steps to row E and 24 steps to row G (last row)
Lift access is available. However, stairs are unavoidable to access the Stalls and the rear Upper Circle. We have one small central lift and a large glass lift recommended for wheelchair/mobility scooter users (Please note that wheelchair access to the auditorium is only available at Foyer Circle level).
Adapted lavatories are situated on the Blue and Red side at Foyer Circle level and next to the Middle & Over Wallop and Nether Wallop restaurants.
Access parking is available and must be reserved with the Box Office. Our accessible parking spaces are at the foot of the main car park which is a short distance to the auditorium. We also have limited parking spaces available outside the auditorium which are strictly for Blue Badge holders who are also the driver of the vehicle. Call +44 (0)1273 815000 to book.
If you have booked accessible parking please ask one of our car parking attendants to direct you when you arrive on site.
Access from the Coach Park
If you are using our Coach Service from Lewes station you will arrive at our Coach Park. There is a path along the terrace leading to the auditorium. There are five steps up to the Foyer level. We also have wheelchair access via our Organ Room which is signposted.
Hearing support is available, please contact the Box Office.
Assistance animals are welcome. Please contact the Box Office in advance if you need to bring an assistance animal (particularly inside the auditorium) or if you need to leave an assistance animal outside.
All of our restaurants have wheelchair access. Mildmay restaurant is situated adjacent to the main customer car park with a small incline to the opera house. Therefore, this is the most accessible restaurant. Middle & Over Wallop and Nether Wallop restaurants are located on the opposite side of the opera house to the main car park and up a steep incline. There is a disabled toilet in or close to each restaurant. There is a wheelchair lift in Middle & Over Wallop (please be aware we can only accommodate standard manual wheelchairs on the lift with a maximum limit of 200kg).
- Mildmay – Majority of the restaurant is step free, excluding small areas of seating either side which have two steps.
- Staircase leading to both Wallops restaurants – nine steps (Nether Wallop is then on the flat level).
- Middle & Over Wallop – 12 steps to first level, further three steps to second level and further seven steps to top level (wheelchair lift accessible from top level to second level).