Terms and Conditions

Glyndebourne Vouchers

Find the terms and conditions for Glyndebourne Vouchers.

Glyndebourne gift vouchers

  • Gift Vouchers are valid for five years from date of issue.
  • The value of Gift Vouchers cannot be extended if the voucher has or is due to expire.
  • They can be used to buy tickets for performances, programmes and shop items at Glyndebourne only.
  • Gift Vouchers can not be used at Dining at Glyndebourne bars or restaurants. In addition, they cannot be used at any other venue including Tour venues or cinema screenings.
  • If you wish to make payment for tickets with a Gift Voucher, please go online or telephone Box Office and Customer Service on +44 (0)1273 815000. For programmes or shop items please telephone the Glyndebourne Shop on +44 (0)1273 815033.
  • If you have forgotten to apply a voucher to an order made within the last 10 working days please telephone Box Office and Customer Service team.
  • If you do not spend the entire balance of the Gift Voucher, the remaining balance will be reprinted and reissued. You may also check the balance of a Gift Voucher online.
  • No cash refund will be given.
  • Gift Vouchers may be exchanged for tickets or goods of a higher price than the value stored on the voucher on payment of the difference.
  • Gift Vouchers should be treated as cash. They cannot be redeemed for cash in part or whole, or replaced if lost or stolen.
  • Future Gift Voucher balance updates will be printed, and will display ticket terms and conditions, however, these Gift Voucher terms and conditions continue to apply.
  • Glyndebourne cannot be held responsible for lost or delayed post. To ensure delivery we recommend orders are sent via Special Delivery at a cost of £7.50.
  • Gift Vouchers will normally be dispatched within three working days unless a specified later delivery date is requested.
  • We reserve the right to change the terms and conditions at any time.
14-day cancellation period

You have the right to cancel a Gift Voucher within 14 days of purchase. After this period, your right to cancel will expire.

To exercise your right to cancel, you must inform us (Glyndebourne Productions Ltd, Lewes, East Sussex, BN8 5UU, boxoffice@glyndebourne.com, tel +44 (0)1273815000, or Glyndebourne Enterprises Ltd, Lewes, East Sussex, BN8 5UU,* shop@glyndebourne.com*, tel +44 (0)1273 815033) of your decision to cancel your contract with us.

If you cancel a Glyndebourne Gift Voucher, we will reimburse all payments received from you, including the cost of delivery (except supplementary costs arising if you choose a delivery method that is not our standard delivery method).

We will make the reimbursement no later than:

14 days after we have received the return of any goods supplied, or; (if earlier) 14 days after the day you provide evidence that you have returned the goods, or; if no goods have been supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will reimburse to you only as the original purchaser, using the same means of payment as you used for your initial transaction.


Associate Member ticket voucher

New Associate Member ticket credit offer terms and conditions

Until 8 December 2023 Associate Members were eligible for a £300 credit towards their Festival 2024 ticket ballot purchase where the following conditions are met:

  • The new Associate Member successfully secures an Associate Membership place by completing the joining process before 10.00am on Friday 8 December 2023.
  • Recipients of a Gift Membership purchased before 10.00am on Friday 8 December 2023 (or 11.59pm on Thursday 7 December if purchased through Glyndebourne Shop) must activate the Associate Membership no later than 15 January 2024.

The £300 ticket credit will be automatically applied to your Festival 2024 ballot application. The ticket credit cannot be transferred or held on account or redeemed against other products or seasons. No refund or change is payable. Any credit that has not been redeemed on Festival 2024 tickets will be cancelled.

Referral offer terms and conditions

Current Members will receive a £100 gift voucher for every new Associate Member introduced before 15 January 2024.

  • The new Associate Member must enter their referrer’s membership number at the time of purchase.
  • Current Members who buy a gift Associate Membership will be automatically recognised and rewarded.

We will send the voucher by email where an email is registered on the Membership account. Where an email is not registered we will send the voucher by post to the address on the Membership account.

For terms and conditions of Gift Vouchers see here.

The terms and conditions have been designed to offer you clarity in your Membership agreement. If you have any queries please contact the Membership Team.


Glyndebourne 2 year credit voucher

Glyndebourne 2 year credit vouchers can be used to buy tickets for performances, programmes and purchases from the Glyndebourne Shop. 2 year credit vouchers cannot be purchased, they are issued by Glyndebourne, at Glyndebourne’s discretion.

  • Glyndebourne 2 Year Credit Vouchers are valid for two years from date of issue.
  • The value of a Credit Voucher cannot be extended if the voucher has or is due to expire.
  • They can be used to buy tickets for performances, programmes and shop items at Glyndebourne only.
  • Glyndebourne 2 Year Credit Vouchers can not be used at Dining at Glyndebourne bars or restaurants. In addition, they cannot be used at any other venue including Tour venues or cinema screenings.
  • If you wish to make payment for tickets with a Glyndebourne 2 Year Credit Vouchers, please go online or telephone Box Office and Customer Service on +44 (0)1273 815000. For programmes or shop items please telephone the Glyndebourne Shop on +44 (0)1273 815033.
  • If you have forgotten to apply a voucher to an order made within the last 10 working days please telephone Box Office and Customer Service team.
  • If you do not spend the entire balance of the Glyndebourne 2 Year Credit Vouchers, the remaining balance will be reprinted or reissued. You may also check the balance of a Glyndebourne 2 Year Credit Vouchers online.
  • No cash refund will be given.
  • Glyndebourne 2 Year Credit Vouchers may be exchanged for tickets or goods of a higher price than the value stored on the voucher on payment of the difference.
  • Glyndebourne 2 Year Credit Vouchers should be treated as cash. They cannot be redeemed for cash in part or whole, or replaced if lost or stolen.
  • Any future Glyndebourne 2 Year Credit Vouchers balance updates will be printed, and will display ticket terms and conditions, however, these Glyndebourne 2 Year Credit Vouchers terms and conditions continue to apply.
  • We reserve the right to change the terms and conditions at any time.

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Glyndebourne Shop
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