Online dispute resolution

What is online dispute resolution?

If you have a complaint about a purchase and you don’t want to have to go to court, you may be able to use online dispute resolution to reach an out-of-court settlement.

Using the European Commission’s website, you and the trader you are complaining about can find a dispute resolution body, then go through the process of finding a solution to your complaint.

Important: you can only use this system if your complaint is about an online purchase.

webgate.ec.europa.eu/odr/

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