Apollo Musoke, Box Office

Apollo Musoke was recruited through Routes into Glyndebourne in September 2015 to work as a Website Research Student in the Box Office. His main responsibilities were to work on various digital and software based projects relating to the customer website and support customer service activity in the Box Office.

I joined Glyndebourne on a year-long placement after completing the second year of my undergraduate degree in Business Information Systems at the University of Brighton.

Although I didn’t know anything about opera, Glyndebourne gave me a chance to gain hands-on work experience in a large organisation. I was appointed to the role of website research intern and had a chance to work with a number of different software applications including Tessitura, the Customer Relationship Management system used by Glyndebourne.

During my time at Glyndebourne, I was involved in various projects such as the introduction of a new telephone system, for which I set up a user guide for company members. I was also involved in testing the system before it went live and in training other members of the Box Office on how use it. I also helped to test a new version of the CRM system ahead of an upgrade.

Working at Glyndebourne this past year helped me understand how to apply the skills that I learned on my course in a real-world working environment. I worked closely with colleagues who did system setup, which gave me insight into what it takes to become a database administrator, a field I’m keenly interested in.

I’m grateful to Glyndebourne and to the Box Office team for all the help and guidance they provided during my time with them – I learned a lot from them all.