Shop Sales Assistants

We have vacancies for enthusiastic people with retail, EPOS systems and customer service experience to join our shop staff team for the 2023 Festival.

1 may – 28 august, afternoons & evenings worked over 7 days
We have vacancies for enthusiastic people with retail, EPOS systems and customer service experience to join our shop staff team for the 2023 Festival.

Key Tasks & Responsibilities 

  • Be a confident communicator and able to deal with customers and colleagues at all levels 
  • Serve all customers in a polite, courteous manner and deliver a high standard of customer service 
  • To work calmly and efficiently under pressure in a busy environment 
  • To sell and promote our merchandise 
  • Enjoy working as part of a team with a supportive attitude 
  • Receive payment for goods purchased by efficient use of EPOS system 
  • Comply with policy relating to till operation and handling of cash 
  • Ensure shop stationery, bags, till rolls etc are replenished 
  • Replenish shop floor displays as required 
  • Develop good product knowledge of all merchandise in the shop 
  • Maintain security and safety standards in the shop 

Knowledge, Skills & Experience 

  • Experience of working in a busy retail environment 
  • Experience of EPOS systems 
  • Excellent customer service skills 
  • Physically fit, able to stand for several hours, lift and carry stock as required 
  • Awareness of Glyndebourne activities
  • Knowledge of opera or classical music would be an advantage but is not essential.
Special Requirements 
  • Flexibility of working hours to suit the seven-day nature of our Customer Service operation
  • Due to the nature of the work successful candidates will be subject to additional reference checks

Hours of Work 

The shop is open afternoons and evenings on all performance nights. 

You will be required to work shifts from approximately 2:30 – 11:00pm or 2:00 – 10:30pm with an hour break (depending on the length of each performance) and you must be available to work a minimum of three shifts per week.

Salary & Benefits 

The rate of pay for this position is £10.42 per hour (National Living Wage). 

We offer 28 days (5.6 weeks) holiday inclusive of bank holidays, per annum, pro rata.

We can offer a beautiful working environment, and the chance to see world-class opera.  For those without their own transport we have a free minibus service to and from Lewes railway station. 

We also offer : 

  • Free Pilates and Zumba classes, once a week
  • Corporate Gym memberships
  • An onsite Physiotherapist 
  • Subsidised electric car charging
  • Subsidised dining at our onsite restaurants
  • Free tea and coffee
  • Discount at the Glyndebourne shop
  • Free on-site parking

How to Apply 

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form .

Please then apply by e-mail, sending your CV and covering letter to 

The closing date for applications is Friday 10th February 2023.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team at

This job description reflects the current situation. It does not preclude change or development that might be required in the future

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.

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