Customer Service Coordinator

Fixed Term Contract, 26 February – 26 August 2018

We have a vacancy for an individual with experience of delivering excellent customer service to join our Box Office and Customer Service Team.

The position will involve working 5 days per week on a roster between Monday to Sunday.

You will need previous experience of working in a sales and customer service environment; a good knowledge of computer systems and web technologies; excellent keyboard skills (minimum 50 wpm) and a commitment to delivering exceptional customer service.

Job Purpose

Forming part of the Customer Service team; Customer Service Coordinators are responsible for providing all Glyndebourne customers, both internal and external, with a premium ticket sales and information service.

In addition to selling tickets to our members and the general public, the role also involves providing exceptional service to customers as required; a help-desk for online ticket purchasers, recording marketing and ticketing data in an analytical and robust fashion; personal financial responsibility and accountability and a variety of general office administration tasks using Tessitura, Microsoft Office and related software.

Key Tasks & Responsibilities

  • To provide excellent customer service in all aspects of ticketing, information and online support services;
  • To ‘own’ the entire ticketing and information transactions (including exchanges, reprints, resales etc) from initial enquiry through to despatch;
  • To pro-actively utilise the latest available technologies to maintain and improve customer service and increase sales;
  • To be responsible for daily financial transactions via Tessitura, identifying issues for resolution with the Finance Supervisor.
  • To support Glyndebourne initiatives specifically designed for members, customers, education, development and staff and record all relevant activity;
  • To work with all departments to ensure that the ‘Glyndebourne Customer Experience’ exceeds expectations;
  • To operate the company post system and coordinate courier requirements for the company.

Knowledge, Skills & Experience

Essential

  • Experience of working in a fast paced sales and customer service environment
  • Working knowledge of web technologies
  • Demonstrable keyboard and accuracy skills (minimum 50 wpm and 100% accuracy)
  • Ability to problem-solve and use own initiative
  • Exceptional Customer Service skills in using a variety of communication channels (e.g. In person, by telephone, in writing)

Desirable

  • Knowledge of opera and awareness of Glyndebourne activities
  • Excellent working knowledge of Box Office and general sales procedures

Special Requirements

  • Flexibility of working hours to suit the seven-day nature of the Customer Service operation;
  • Commitment to a target-driven, service-based environment;
  • Ability to communicate at all levels both internally and externally.
  • Any job offer will be conditional on enhanced reference checks including a basic criminal record check.

Salary & Benefits

We can offer a weekly salary of £360.86

We offer 5.6 weeks pa pro rata holiday inclusive of bank holidays.

We have excellent on site catering facilities, can offer a beautiful working environment, the opportunity to see world class opera and for those without their own transport we have a free minibus service to and from Lewes railway station and a season ticket loan scheme.

Hours of Work

The hours of work will be 35 per week over 7 variable days between Monday and Sunday, 9am – 10.30pm.

How to Apply

Please apply by firstly clicking here to complete our online monitoring form and then click here to complete your application.

The closing date for applications is 5 February 2018, with interviews to be held on 12 & 14 February.

We are an equal opportunities employer.