Customer Service Coordinator

Fixed Term Contract, 4 June – 26 August 2018

We have a vacancy for an individual with experience of delivering excellent customer service to join our Box Office and Customer Service Team.

The position will involve working 5 days per week on a roster between Monday to Sunday.

You will need previous experience of working in a sales and customer service environment; a good knowledge of computer systems and web technologies; excellent keyboard skills (minimum 50 wpm) and a commitment to delivering exceptional customer service.

Job Purpose

Forming part of the Customer Service team; Customer Service Coordinators are responsible for providing all Glyndebourne customers, both internal and external, with a premium ticket sales and information service.

In addition to selling tickets to our members and the general public, the role also involves providing exceptional service to customers as required; a help-desk for online ticket purchasers, recording marketing and ticketing data in an analytical and robust fashion; personal financial responsibility and accountability and a variety of general office administration tasks using Tessitura, Microsoft Office and related software.

Key Tasks & Responsibilities

  • To provide excellent customer service in all aspects of ticketing, information and online support services;
  • To ‘own’ the entire ticketing and information transactions (including exchanges, reprints, resales etc) from initial enquiry through to despatch;
  • To pro-actively utilise the latest available technologies to maintain and improve customer service and increase sales;
  • To be responsible for daily financial transactions via Tessitura, identifying issues for resolution with the Finance Supervisor.
  • To support Glyndebourne initiatives specifically designed for members, customers, education, development and staff and record all relevant activity;
  • To work with all departments to ensure that the ‘Glyndebourne Customer Experience’ exceeds expectations;
  • To operate the company post system and coordinate courier requirements for the company.

Knowledge, Skills & Experience

Essential

  • Experience of working in a fast paced sales and customer service environment
  • Working knowledge of web technologies
  • Demonstrable keyboard and accuracy skills (minimum 50 wpm and 100% accuracy)
  • Ability to problem-solve and use own initiative
  • Exceptional Customer Service skills in using a variety of communication channels (e.g. In person, by telephone, in writing)

Desirable

  • Knowledge of opera and awareness of Glyndebourne activities
  • Excellent working knowledge of Box Office and general sales procedures

Special Requirements

  • Flexibility of working hours to suit the seven-day nature of the Customer Service operation;
  • Commitment to a target-driven, service-based environment;
  • Ability to communicate at all levels both internally and externally.
  • Any job offer will be conditional on enhanced reference checks including a basic criminal record check.

Salary & Benefits

We can offer a weekly salary of £360.86

We offer 5.6 weeks pa pro rata holiday inclusive of bank holidays.

We have excellent on site catering facilities, can offer a beautiful working environment, the opportunity to see world class opera and for those without their own transport we have a free minibus service to and from Lewes railway station and a season ticket loan scheme.

Hours of Work

The hours of work will be 35 per week over 7 variable days between Monday and Sunday, 9am – 10.30pm.

How to Apply

Please apply by firstly clicking here to complete our online monitoring form and then click here to complete your application.

Applications will be reviewed as they arrive with interviews to be held on Monday 21 May and you must be available to start on Monday 4 June

We are an equal opportunities employer.