We are looking for a number of exceptional individuals to join our Box Office and Customer Services team for the 2009 Festival.
You will need previous experience of working in a customer service or sales environment; a good knowledge of computer systems and web technologies; excellent keyboard skills (minimum 35 wpm) and a commitment to delivering exceptional customer service.
Job Description
Job Title: Customer Service Administrator
Reports To: Box Office and Customer Service Manager
Date: October 2008
Job Purpose
Forming part of the seasonal Customer Service team (Box Office and Information); Customer Service Administrators are responsible for providing all Glyndebourne customers, both internal and external, with a premium ticket sales and information service.
In addition to selling tickets to our members and the general public, the role also involves providing exceptional service to customers as required; a help-desk for online ticket purchasers, recording marketing and ticketing data in an analytical and robust fashion; personal financial responsibility and accountability and a variety of general office administration tasks using Tessitura, Microsoft Office and related software.
Key Tasks / Responsibilities
- To provide exemplary customer service in all aspects of ticketing, information and online support services;
- To ‘own’ the entire ticketing transaction (including exchanges, reprints, resales etc) from initial enquiry through to despatch;
- To pro actively utilise the latest available technologies to maintain and improve customer care and increase sales;
- To report on daily financial transactions via Tessitura, identifying issues for resolution with the Finance Department.
- To support Glyndebourne initiatives specifically designed for members, customers, education and development and record all relevant activity;
- To work with all relevant departments to ensure that the ‘Glyndebourne Customer Experience’ exceeds expectations;
Knowledge, Skills and Experience
Experience of working in a sales and/or customer service environment - Essential
Excellent working knowledge of Box Office and general sales procedures - Desirable
Working knowledge of Microsoft Office and web technologies - Essential
Demonstrable keyboard and accuracy skills (minimum 35 wpm and 100% accuracy) - Essential
Ability to problem solve/initiative - Essential
Knowledge of Opera and awareness of Glyndebourne activities - Desirable
Strong communication skills both in person and by telephone - Essential
Special Requirements
- Flexibility of working hours to suit the seven-day nature of the Customer Service operation;
- Commitment to a service based environment;
- Ability to communicate at all levels both internally and externally.
Salary & Benefits
We offer a salary of £15,450 per annum pro rata, equivalent to £8.48 per hour for a 35 – hour week. 5.6 weeks holiday pro rata. A Stakeholder pension with an employer contribution (after 3 months).
We have excellent on site catering facilities, can offer a beautiful working environment and for those without their own transport we have a free minibus service to and from Lewes railway station
Hours of Work
During the allocating period 5th January – 27th March the hours will be Monday – Friday 10am – 6pm, thereafter until the end of August the hours will be 35 hours per week over 5 days between Monday – Sunday 10am – 6pm (with some adjustments for later starts).
How to Apply
Please apply by emailing your CV with covering letter and the equal opportunities form (available below) to
or send it to Julia Murray Logue, HR Manager, Glyndebourne Productions Ltd., Glyndebourne. Lewes. E. Sussex. BN8 5UU.
Please complete the equal opportunities monitoring form, save as a word document and attach to your application.