Ticket terms and conditions
Please always check with Box Office and Customer Service before returning tickets by calling +44(0)1273 815000.
Tickets cannot be refunded. However, subject to availability, tickets may be either exchanged or accepted for resale. In exceptional circumstances, the Head of Customer Service may review if a refund is eligible. All requests must be received in writing or by email.
Our ticket exchange and resale facility is free of charge to Festival Society and Associate Members and Tour Supporters.
For non-members, exchanges and resales are subject to a £3 handling fee per ticket in advance, regardless of whether a successful resale is achieved.
Subject to availability, tickets may be exchanged for an alternative date. This must be pre-arranged with the Box Office at least 48 hours prior to the date of the performance.
Tickets accepted for unguaranteed resale
If your tickets have been accepted for unguaranteed resale by the Box Office, the original tickets must be returned before we can begin offering your tickets for resale. Please note that a resale is never guaranteed and that Glyndebourne reserves the right to sell all its own remaining tickets for that performance before returned tickets can be sold.
- Tickets accepted for resale will not be available to purchase online.
- Reimbursement for resold tickets is made to the original purchaser only, via the original payment method or by cheque if the card has expired. Please note, it is your responsibility to notify us if your card has expired.
- Customers reselling tickets are responsible for contacting the Box Office if they would like to know the status of their resale(s).
- Unsold returned tickets may be withdrawn from resale at any time at the original purchaser’s request and/or at the Management’s discretion.
- Box Office and Customer Service sometimes receives returns from contractual obligations and other sources near the time of the performance. These returned tickets must always be sold first, before we can offer to resell any resale tickets that have been returned by individual customers.
- Tickets may not be sold on for more than face value.
- Tickets cannot be offered as prizes in competitions or in connection with any other promotion without Glyndebourne’s written consent.
- All tickets are sold subject to the right of the Management to make any alterations to the published operas, dates or casts which may be necessary owing to illness or other unavoidable causes.
- Subject to availability, concession tickets are available for Tour performances at Glyndebourne. The following groups are entitled to concession tickets: under 18s; full-time students; registered disabled (and a companion); and those in receipt of Jobseekers Allowance, Income Support or Pension Credit. Tickets in certain price categories will be available at half price, subject to the Box Office Manager’s discretion. Proof of eligibility is required. Please note that only one discount may be claimed per person. Please note concession tickets are not available at the opening of public booking, for further information please visit our online Tour brochure.
- Latecomers will not be admitted to the auditorium and there will be no readmission until a suitable pause.
- The Management reserves the right to refuse admission to the auditorium.
- Photography, filming and sound recording of any kind are strictly prohibited.
- Bags and packages must not be taken into the auditorium.
- Mobile phones must be switched off.
In order to complete your menu order Glyndebourne will share your name, email address, phone number and information regarding your booking with Leith’s.
We are committed to protecting your privacy and data will only be shared with Leith’s, an affiliate of Glyndebourne, for the following purposes: Leith’s will transfer the data onto their database and will only use it to contact the customer in connection with the booking they have made through Glyndebourne.com. Leith’s will not share the data with any third parties.
Leith’s Limited/Compass Group collect and process personal information for the purpose of charging for your dining orders within the terms and conditions stated on this page. Your personal information will only be used in this context and will not be used for any other purpose without your permission. We will not disclose your credit card details to any third party.
For terms and conditions, please visit glyndebourne.com/glyndebourne-gift-vouchers