Online dispute resolution
What is online dispute resolution?
If you have a complaint about a purchase and you don’t want to have to go to court, you may be able to use online dispute resolution to reach an out-of-court settlement.
Using the European Commision’s website, you and the trader you are complaining about can find a dispute resolution body, then go through the process of finding a solution to your complaint.
Important: you can only use this system if your complaint is about an online purchase.